Seller Return & Refund Policy

Seller Return Policy

  • Check the Status of your return

  • This Seller Returns Policy is applicable to all products or items sold on the Foop platform (web site, app, etc.) that are fulfilled by the seller of the product or item. Foop - by Netree encourages buyer & seller Users to communicate transparently and professionally, to try and resolve any concerns regarding returns. Foop - by Netree may assist both parties in the case of a dispute or if both parties are not able to get in touch with the other.

    It is advisable that you as a buyer User have a return agreement with the respective seller User before you return an item. This means, you should ensure you have the return policy, the return shipping address, a refund time line indicating how long it could take & an agreement that determines who will bear the return shipment cost. You also should keep any documentation handy, such as the return shipment proof.

    Once a product or item is delivered and you as the buyer User have any issue with the same, you may select the Return tab in your account and enter the required details such as order number, quantity to be returned, reason for return etc., to submit the request to the seller User. Some products or items sold on the Foop platform (web site, app, etc.) may not be eligible for return. This could be due to the nature of the product or item, or because of certain conditions of the sale. These products will be explicitly marked as “Non Returnable” on the respective product/ item detail pages.

    All return requests will be approved or rejected by the respective seller User, based on their policy. For instance, if a product or item was delivered in a physically damaged condition or it is incorrect (different from the product or item ordered), the seller User may approve the return, based on their policy. The seller User may also approve a partial refund, subject to their policy. All concerns regarding returns must be communicated to the seller User.

    A product or item must be returned in its original, unused condition, along with all the original packaging, tags, labels, warranty card, manuals, accessories & parts, in the way it was delivered to you. The return pickup may be rejected in case the return is not done in the prescribed manner. In the case of electronic items such as smartphones, tablets etc., you as the buyer may have some personal or confidential information on the item you wish to return. It is your responsibility to remove any such personal or confidential information from the item before returning it. Foop - by Netree or the seller User will not be liable in any manner for any loss or misuse of (or any other similar issues) any such personal or confidential information on a returned item.

    If the item was marked as a gift when purchased and shipped directly to you, after the return is approved you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the Buyer & Seller User agree, the Buyer User may choose to ship the item for return to the Seller User.

    Accepting or rejecting a return is a Seller User’s decision. We would recommend you as a Buyer User to carefully understand the conditions of a sale before placing an order. In case your return request is genuine and you are not able to contact the Seller User, you can contact us and we would help you.


    Seller Replacement Policy

  • Check the status of my replacement order

  • This Replacement Policy is applicable to all products or items sold on the Foop platform (web site, app, etc.) that are fulfilled by the seller User. Foop - by Netree encourages buyer & seller Users to communicate transparently and professionally, to try and resolve any concerns regarding replacements. Foop - by Netree may assist both parties in the case of a dispute or if both parties are not able to get in touch with the other.

    It is advisable that you as a buyer User have a return/ replacement agreement with the respective seller User before you return an item. This means, you should ensure you have the return/ replacement policy, the return shipping address, a refund/ replacement time line indicating how long it could take & an agreement that determines who will bear the shipment cost. You also should keep any documentation handy, such as the return shipment proof.

      1. Some products or items sold on the Foop platform (web site, app, etc.) that are fulfilled by the seller User may be eligible for replacement at no charge. If a product or item delivered to you was different from the product or item ordered, or it was delivered in a physically damaged condition, it may be eligible for a free replacement, provided the exact item is available with the seller User, subject to the conditions of sale.
      2. If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned product may be issued.
      3. A product or item may be eligible for a replacement within the corresponding replacement window (i.e. time period defined as the time during which the item may be returned or replaced), if any of the following conditions are met:

        • – Product or item delivered was incorrect (different from the product or item ordered).
        • – Product or item delivered was different from its description on the corresponding product/ item detail page
        • – Product or item delivered was not the right colour or size (an exchange can be approved provided the required colour of size is available with the same Seller User)
        • – Product or item was delivered in a physically damaged condition or is defective
        • – Product or item was delivered with missing parts or accessories
      4. In the case of electronic items such as smartphones, tablets etc., you as the buyer may have some personal or confidential information on the item you wish to return for a replacement. It is your responsibility to remove any such personal or confidential information from the item before returning it. Foop - by Netree or the seller User will not be liable in any manner for any loss or misuse of (or any other similar issues) any such personal or confidential information on a returned item.
      5. All replacements are subject to approval by the seller User and Foop - by Netree, subject to the conditions of the sale of the respective seller User, and the Terms of Use, Privacy Policy & all other policies and guidelines available on the Foop platform (web site, app, etc.).
      6. If your item is one fulfilled by a seller User and is not eligible for a free replacement, please contact the seller on the Foop platform (web site, app, etc.), to request for a refund.

    Seller Refund Policy

  • Check the Status of your refund

  • Once a return is successfully processed, a refund will be issued to you as per this Refund Policy. The refund is credited to the payment method used at the time of the purchase, with the exception of “cash on delivery”. Allow up to 15 days for the refund to appear on your card or bank statement. After the completion of the refund time provided by the Seller User, if you have not received your approved refund, please contact your card issuer or bank directly, for more information. If you have still not received your approved refund, you can contact the Seller or you can contact us and we would help you.

    Refunds for Cash on Delivery Orders

    For cash on delivery orders, where you have paid for your order at the time of delivery, the approved refund will be issued to your bank account by way of a National Electronic Funds Transfer (NEFT) or paper cheque. You must ensure you updatee your accurate & complete bank account details in your account or while you place a request for a refund in the Returns Centre on the Foop platform (web site, app, etc.).

    • For a seamless refund you will need to provide the following details regarding your bank account:
      • – Bank Account Number.
      • – Bank Account Holder's Name (this should be the same as the name on your account on the Foop platform (web site, app, etc.).
      • – Bank Name
      • – Bank IFSC Code
      • – Bank Branch

    Note: Once a cheque is issued, the Seller User will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

    Shipping Cost Refunds

    For eligible returns, return shipping costs and/ or the cost of gift-wrapping is refunded by the Seller, subject to the Seller policy. All such refunds will be issued through NEFT or cheque or on to the Foop wallet depending on the policy. If you are shipping an item over Rs. 500, you should consider purchasing shipping insurance. .